Fire & Security Service & Small Works Engineer

" Good afternoon Steven

I wish to thank Luis and Asthon for carrying out the work at our site in a safe and organised manner. They were both polite and professional, which was appreciated.

"

First Connect Customer - July 2026

" Can I also just pass on some feedback for the two guys that were here fitting the new system…

I thought that your engineers were excellent. They were very professional – not just with their knowledge but also their appearance and attitude. Despite some disruptive tasks, they kept noise to a minimum and were very quiet and respectful of a busy office. It was also good that people could have a conversation with them and hopefully make them feel welcome! Do pass on our thanks to them.
"

Rogers & Norton Solicitors - June 2026

" I have been extremely impressed with the service provided by the team at First Connect. From the initial meeting and discussing our requirements to the install and aftercare support we have received the service has been second to none. A first-rate system is installed and maintained by a first-rate company. "

First Connect Customer

" After suffering a massive loss due to theft and subsequentially having had my fingers burned with a poor-quality installation from another company I was understandably cautious in finding a new company willing to get me back on my feet and provide me with peace of mind. Luckily for me, First Connect came to my rescue. The service, commitment and ensuing peace of mind that have resulted from all their hard work have put me back on track. I cannot recommend this company and their services enough. Where others failed, they have stood head and shoulders above. "

Darren Mellor - Superior Garden Buildings

" Very happy with our new intruder alarm system installed by this helpful, prompt and accommodating local company. Thank you. "

First Connect Customer

" I am writing to thank you very much indeed for the enormous amount of help and support you have given in transforming their new premises into a wonderful space worthy to be called their home. I am incredibly grateful to you for your part in this. I am very much aware of the amount of sheer hard work that has gone into the project, not to mention the extraordinary vision, generosity and good humour of everyone involved and on behalf of all, my profound thanks. This centre has been close to my heart for many years and the organisation operates on a shoestring but still manages to bring such hope, joy and encouragement to some of the most disadvantaged and vulnerable members of society in the east of county. Lives are literally transformed by their involvement with the centre. It is absolutely wonderful that after so many years of occupying such unsuitable and outdated premises, everyone at the centre are on the verge of recognising their dream at last. My heartfelt thanks once again for the significant part you have played in enabling this to come about.
I am so grateful to you for all the advice you have provided on fire, security and CCTV systems at the new premises. "

First Connect Customer

" Many thanks for the excellent service over seven years. "

First Connect Customer

" First Connect attended a fault with an intruder alarm at a client’s premises and our engineer found the system had failed and required an upgrade to the control equipment. The customer was concerned as they were going on holiday the following week and wanted the system operational whilst they were away. Our engineer fed this back to the team in the office who then treated this as a priority. The required works were quoted immediately, and the team were able to move some other works around to fit this in at short notice, so the customer has a full working system when they are away.

The customer called the office and said:

"I do not get much top-class service these days but Barrie & Michelle today gave more than 1st Class !"


"

Mr Hancock

" An engineer came to service my alarm system - he was very polite, respectful and thorough. he even took his boots off before he came in to the house, which really impressed me. "

Mrs Spinks

" Just wanted to pass on my feedback about our first AL check with you last night.
Lee was punctual, professional, has a great attitude and just got on with the job. I feel like I definitely made the right decision by changing contractors.

"

Perenco

" this was an install of a large 55" monitor for a shop window.
"It's absolutely fantastic too. Thank you Rikki & Luis. Fabulous service so neat and tidy. You wouldn't of known they had been.
Two wonderful young men a total credit to your wonderful team" "

Tera Stores

" I would like to thank you for organising the upgrade/installation of our alarm system on Wednesday - it all went well. Lee and Luis were very pleasant, helpful and neat, and they explained the basic operation of the new control panel clearly. "

Mr Bamber

" Following our garage conversion into an adapted bedroom & en-suite we wanted our intruder alarm system extended into this new-build. However, not all alarm/security companies are competent on our system's make. Happily
First-Connect responded very promptly to our request and their engineer very quickly reprogrammed the system to include the new sensors. He also provided some instruction on the alarm's capabilities and functions.
We were so impressed with the work (and the price) that we have now signed up for their annual servicing scheme.

My wife and I have no problems at all recommending this firm. "

Mr Sneller

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